Career Objective
By Heading a Global IT setup or Service Delivery Organization, I can provide directions and leadership towards achievement of Organization’s mission, strategy thereby achieving its annual growth and objectives
Experience of offering IT – Services & Solutions to the following verticals
•Banking • IT- ES • Telco • Pharma • Construction • BPO • Manufacturing
International Experience
Kuwait - Call Center Singapore - Telecom
Mauritius - Banking Malaysia - Call Center
Sri Lanka - Telecom, Manufacturing Bangladesh – Call Center/Banking
Domain Knowledge
Banking - Corporate Banking (IFLEX, FINACLE)
Telecom - Oracle CRM
Call Center - IVRS, Dialer, Work Force Management (Avaya Platform)
Manufacturing - Sun Systems, Home Grown ERP, IVRS, RTGS
Achievements
Best Performer Award
M/s.Chevron – 2008
M/s. Servion – 2002, 2006
M/s. Bharat Shell – 1999, 2000
M/s. Diners Business Service – 1993
Core Abilities:
Risk Management and process - Met all target goals by identifying and tracking high risk areas, by implementing risk mitigation early and contingency plan as needed, through proof-of-concept prototyping and by maintaining constant communication with stakeholders
Stake Holder’s priorities – By partnering with the stake holders, creating positive relationships, by getting frequent feedback from the customer and taking corrective steps, if required, thereby ensuring total stakeholders satisfaction. Always hold view that the contractors and stakeholders are equal partners for project completion.
Time Management – Time means cost, both for the contractor and the stake holder – As such irrespective of the number of projects handled and different locations of the stakeholders, always ensured that the projects are completed within the planned date and within the efforts sold.
Strategic Thinking and Program Management– Secured Stakeholders appreciation in turning around about 10 critical projects that were behind schedule and met and exceeded all goals and objectives.
Out of the Box solution provider and Enterprise thinker
Very Good in providing Business Solutions, Delivery Management and Team Management Go-
Getter, Creative Person and Result Focus Oriented
PROFESSIONAL EXPERIENCE
Work Summary- Independent IT Consultant (Jan 2009 -)
- Responsible for project delivery of products and services around Green IT, IT optimization and Green Customer Interaction Management.- Currently responsible for delivering and project managing Off shore Projects for an IT solutions provider.
Work Summary- Chevron Lubricants India Private Limited (Jan 2007- Dec 2009)
Role Assigned -General Manager – IT (India & Sri Lanka)
Chevron is the World’s largest integrated energy Company and rated 5th in the Fortune 500 Company.
Was heading IT for 3 entities in India (Chevron Lubricants India Private Limited, Caltex Gas India Private Limited, Chevron Petroleum) and 1 entity in Sri Lanka
Was responsible for complete Information & Technology land scape for Chevron India, Significant achievements include -
Enterprise applications like ERP, Distribution Management System and other Systems that would interface with ERP.
Data center management comprising of uptime and optimisation of the servers and networks
Development of Sound Buisness Practices: Created a team across teams from the business. Plugged the business gaps and provided alternate solution by automating the ERP.
Team Handled - India – 30 (2 Project Managers, 1 Infrastructure Manager, 25 Software Engineers, 5 Infrastructure Engineers) and Sri Lanka – 5
Achievements: Having joined as Country Manager – IT (India), became General Manager – IT (India and Sri Lanka)
Learning’s: Being an India Leadership team member, provided solutions in an enterprise way.
Work Summary - Servion Global Solutions Limited (2001-Jan 2007)
Role Assigned -General Manager – Delivery& Support Services (India SBU)
M/s. Servion Global Solutions Limited is a Customer Interaction Management Company providing Avaya solutions to Call Centers, BPOs.
I was responsible for delivering projects for leading call center enterprises in Banking, Telco and BPOs sector across India. Significant achievements include
Project Delivery –
Ensured that the project is delivered within the efforts sold and ensured profitability for all projects.
Will involve myself in the planning stages and ensure that the risk mitigation, issues, deliverables from all stakeholders are clearly understood and agreed
Have a review with all stake holders during a project life cycle and ensure that the project is completed as per the plan.
Support Delivery -
Maintain uptime of 99.96% and provide RCA to issues within 24 hours
Ensured Customer Management Index of 8/10.
P&L and Process –
Shown profits in the year 2004-05 and 2005-06.
I have played a key role in obtaining the CMM Level 4 Certification
Team Handled – 7 PMs, 1 National Support Head, 5PLs 4 Regional Support Head and 100 Software & Senior Software Engineers
Number of Customer Sites
Handled more than 100 sites and about 65 customers in India, Colombo, Bangladesh, Mauritius
Key Achievements:
Played a key part in ensuring that the Company obtained the CMM Level 4 Certification
Key Learning’s - Managing all stakeholders at the same time - Partnering with the stake holders bringing about integrity, trust of the Company thereby ensuring the goals of the customer are met.
M/s. Bharat Shell Limited – Project Manager (1997-2001)
I was responsible for business analysis, Project Management and implementation of ERP system across India, including Distribution Management system at all Depots.
Experience of other work experience is as mentioned below. Detailed document will be provided upon request.
Company Designation Year
M/s.Premier Housing Ltd Asst. manager – Systems 1994-97
M/s. Diners Business Services Programming Executive 1992-94
M/s. S&S Industries & Enterprises Ltd Programmer 1991-92
M/s.Pharm Products Programmer 1989-91
Extra Curricular Activities
Composed and directed a fusion album called “Fusion Captivated”. This was marketed by Think Music, Chennai. More information can be seen in http://ramkumarrn.blogspot.com.
Captained the Premier Housing Cricket Team and came winners in the 1995 concluded Blue Star Tournament
PERSONAL Information
Date of Birth - 22nd Feb 1967
B.Com - Madras University 85-88
M.Com - Karaikudi University 98-00
PGDCA (POST GRADUATE DIPLOMA IN COMPUTER SCIENCE) - ICS 88-89
Please feel free to contact me at your convenience if you have any questions
or clarifications that you wish to have me address.
